Terms of Service

Last updated: 05/01/2026

Terms of Service – Window World of Richmond

1. Agreement to These Terms
These Terms of Service (“Terms”) govern your use of the Window World Richmond website and the services we provide, including our SMS text messaging program. By using our website, providing your information to us, or opting in to our text messaging program, you agree to these Terms.

If you do not agree to these Terms, please do not use our website or sign up for our text messaging program.

2. About Us
Window World Richmond is a window and door replacement company serving homeowners in the Richmond, Virginia area. We provide free in-home consultations, quotes, installation services, and related customer support.

If you opt in to our text messaging program, you may receive messages from us about appointment reminders, install confirmations, and service updates. If you also opt in to marketing messages, you may receive messages about special offers, discounts, and promotions on our windows, doors, and related products.

3. SMS Text Messaging Program Terms
The following terms apply specifically to our SMS text messaging program.

3.1 Opt-Out and Support Mechanisms
You can cancel the SMS service at any time. Just text “STOP” to (804) 674-4490. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (804) 674-4490.

3.2 Carrier Liability
Carriers are not liable for delayed or undelivered messages.

3.3 Message Frequency and Costs
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 4 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

3.4 Privacy
If you have any questions regarding privacy, please read our privacy policy: https://www.windowworldrichmond.com/privacy-policy/

3.5 Consent Is Not a Condition of Purchase
Consent to receive marketing or non-marketing text messages is not required to receive a quote, schedule an appointment, or purchase any product or service from Window World Richmond.

4. Use of the Website
You agree to use our website only for lawful purposes. You may not use our website in any way that violates any applicable law, infringes on the rights of others, or interferes with the operation of the website.

5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Window World Richmond or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

6. Disclaimers
Our website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability
To the fullest extent permitted by law, Window World Richmond and its owners, employees, contractors, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

8. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on our website with the “Last updated” date.

9. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.

10. Contact Us
If you have questions about these Terms, please contact us:

Window World Richmond
9111 Midlothian Turnpike, Suite 400
Richmond, VA 23235
Phone: (804) 674-4490
Email: matt@windowworldrichmond.com
Website: https://windowworldrichmond.com